Overview
Unfortunately at this time, we are not able to offer returns or refunds for change of mind. Being a small family business, at this time we simply are not able to dedicate the time required for these processes. Please choose carefully as all purchases are final unless deemed faulty. We hope to grow our team enough in the future to offer this service.
Similarly, all sales are final, we are not able to cancel orders after purchase, not are we able to apply a future discount or sale price to an order that has been placed prior to the sale commencing.
Coupon codes are not able to be applied retrospectively. If you have a discount code it needs to be applied at checkout for the discount to apply. We are not able to refund and difference in cost if you have received a code after placing an order.
If your product is faulty or you are unhappy with your products for some reason we will happily work with you to resolve the issue! One of the most important parts of the business to us is that our customers are happy with the products they purchase from us so please get in touch via the contact us page so we can help you with your concerns.
At this time there is no approved method for sealing silicone products that is deemed to be safe for food service, therefore we unfortunately cannot guarantee our products will be stain-proof to all foods they come into contact with and we are not able to provide refund or exchange on any stained products.
Please note that silicone suction does not work on most rough wooden or textured surfaces and we will not approve requests for refunds or returns due to this reason. We do believe our products to be the best available suction on the market and in our experience they do work on surfaces like sealed wooden tables and the Suckie Scoop plates are compatible with the Stokke Tripp Trapp tray however we cannot guarantee that everyones expectations will be in line with ours nor are we able to guarantee your clever little ones will not be able to remove the plates.
To complete your return, please send us an email with your order number or proof of purchase, with a description and any additional photos or video to help describe what the fault is. We may request photos and or videos of products to determine if there is a fault or may request products be returned first for inspection.
Send a fault request to: hello@startingsolidsaustralia.com.au
Subject field: Order Number | Refund Request
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns
For a refund to be made it is your responsibility to return the items to our warehouse for inspection. We will provide a postage paid return label and packages must be dropped off the couriers depot or post office. We will endeavour to have large items collected by courier however if this is not possible for some reason you will be required to return the package to the courier for a refund to be made.
Subscriptions and E Books
Strictly no refunds are available on items containing intellectual property.
Please take note of renewal date for any subscription purchases and cancel prior to the renewal date if you do not wish to continue. Instructions to cancel are available in our FAQ section on the footer of our website. No refunds will be provided once a renewal has been processed.
Need help?
Contact us via the contact us page for questions related to refunds and returns.