Returns & Refunds Policy 

At Starting Solids Australia, we truly care about making mealtimes easier and more enjoyable for families. We’re a small, family-run business, and we work hard to keep our products affordable, high-quality, and backed by real feeding expertise. Because of this, our returns and refund options are a little more limited — but we promise to always treat you with kindness, honesty, and transparency.

Change of Mind

We’re not currently able to offer returns, exchanges, or refunds for change of mind. As a small business, we simply can’t absorb the costs involved in receiving, processing, and restocking items.

All sales are final, which also means:

• Orders can’t be cancelled or altered once placed

• Sale prices or discounts can’t be applied to past orders

• Coupon codes can’t be added after checkout

If you have a code, please make sure you pop it in at checkout — we want you to save wherever you can! 

If Something Arrives Incorrect or Faulty

If there’s an issue with your order, we want to fix it. Please reach out to us as soon as possible so we can take a look. To help us assess what’s happened, we’ll need a clear photo or video of the fault or incorrect item. Without this, we’re unable to move forward with a replacement or refund.

How to get help

Submit the contact us form on our website.
Subject line: Order Number | Refund Request

Please include your order number, a description of the issue, and photos or videos showing what has gone wrong. We may request extra images, and occasionally the item may need to be returned to us for assessment. We’ll guide you every step of the way.

We genuinely want you to be happy with your purchase — your trust means a lot to us. 

Shipping Returns

If your item needs to come back to us, we’ll send you a pre-paid return label with the courier of our choice. Parcels must be dropped at the correct depot (for example, Aramex depots cannot be taken to Australia Post). For larger items, we’ll try to arrange courier collection, but if that’s not possible you may need to drop it at the depot. If you choose to send the item back using your own shipping method, we’re unable to reimburse postage costs.

We’ll always try to make this process as smooth and simple as possible.

Refund Process

Once we receive and inspect your return (if a return is required), we’ll update you by email and let you know if your refund or replacement has been approved. If approved, we’ll process it straight away and keep you updated throughout.

A Note About Silicone Products

We always want to be upfront and realistic about what silicone can and can’t do. Silicone can’t be fully “sealed,” which means some foods may stain it — this isn’t a fault, just the nature of the material. Silicone can also take on a mild soapy smell or taste over time if washed incorrectly. This is normal and not considered a fault. We have care tips on our Product Care page to help avoid this and how to remove it if it does occur.

Suction Plates

Our suction plates work best on smooth, clean, flat surfaces. Rough, textured, or porous surfaces (including many natural timbers) won’t allow a strong suction bond. Because of this, we can’t offer refunds where suction doesn’t perform on a surface that isn’t compatible.

We test our suction thoroughly and believe it’s among the best on the market — but we also know some babies are incredibly clever and determined!

Digital Products, Subscriptions & Ebooks

Because these items contain intellectual property, they are strictly non-refundable. Please make sure to cancel any Solids Library subscriptions before the renewal date if you no longer wish to continue. Instructions can be found in our website FAQ. Once a subscription renews, we are not able to refund it.

Need a Hand?

We’re here whenever you need us. If you’re unsure about anything or need support, please reach out via our Contact Us page. 

Please be patient with us. Some days we can reply to every enquiry right away, and other days we’re juggling school runs, sick kids, running another business, prepping for expos, and the general chaos of parent life. We promise we’re not ignoring you — we’re just doing our best with the hours we have.

We will always get back to you as soon as we possibly can, but at busy times this may take up to a week or two depending on the urgency of your enquiry. Thank you so much for your patience and kindness — it truly means a lot to our little family business.