Frequently Asked Questions

Our general order processing times are between 2-4 business days.

During sale or launch periods this can be delayed by up to 5 days.

That being said whilst we may look big we are still a very small family business with a very small team. When our warehouse team member is sick or us or our kids are sick we aren't always able to keep up! We ask for your patience and support if your order is a little delayed. We hope to one day grow enough to have a larger team and have our warehouse staffed full time!

If your order hasn't been dispatched and it is outside these times please contact us at hello@startingsolidsaustralia.com.au

Subscriptions can be cancelled from within the subscriptions section of your members area.

Short answer is no, they don't absorb the taste but they can give off the taste from oil residue sitting on the surface! They just need a good clean to be good as new. Try these care steps below:

✅ Pre-Purchase Rinse: Before using a new silicone product, rinse it thoroughly with warm water to remove any manufacturing residues.

✅ Use the Right Dish Soap: Wash with a baby-safe, mild dish soap that’s free from strong fragrances or harsh chemicals. Be sure to rinse well to prevent residue build-up.

✅ Boiling Water Bath: Submerge the silicone item in boiling water for a few minutes. This helps remove lingering soap or factory odors. Allow it to cool completely before use.

✅ Vinegar Soak: Soak in a solution of equal parts white vinegar and water for a few hours. Rinse thoroughly afterward to eliminate any vinegar smell.

✅ Baking Soda Scrub: Make a gentle paste using baking soda and water. Lightly scrub the silicone to help lift any stubborn tastes or residues.

✅ Sunlight Exposure: Leave the product in direct sunlight for a few hours. Natural UV rays can help break down odors and freshen the silicone.

✅ Smart Storage: Keep silicone baby products in a clean, odor-free space, away from strong-smelling items to prevent absorption of unwanted scents.

✨ Repeat as Needed: If the soapy taste persists, simply repeat these steps until the product tastes and smells clean.

If you need to get in touch with us regarding an order please use the contact us form in the customer care menu at the bottom of our website. This ensures your enquiry is submitted into our customer service inbox and allocated accordingly. We do our best to get back to everyone as soon as possible but as a small business often juggling many different hats response times may vary.

We have quite a large social media following and are often inundated with messages. If you contact us via these channels we cannot guarantee a response.

Unfortunately yes.

To this day there is no safe method to seal silicone that has been approved by the FDA so whilst certain brands may advertise "stain resistant" as a benefit, all silicone is just as stain resistant as each other.

Our products are beautiful, light, aesthetic colours which means they can be susceptible to stains if food is left sitting on the plates. This is generally only an issue with very pigmented foods like carrot, pumpkin or butter chicken and when they are left on the plates.

When serving particularly pigmented foods we recommend rinsing the dishes immediately after use.

If stains do occur then make a paste out of bicarb and vinegar, apply it to the stain and leave it to sit in the sun for a few hours. The stains should fade right out.